Privacy Policy
Welcome to the MetaGO website (the "Website"). The Application is operated by MetaGO, a unit of Ketto Online Ventures Private Limited (collectively referred to as "MetaGO", "We", "Us", or "Our").
MetaGO is committed to respecting the privacy of every individual who shares information with it. Your privacy is important to us, and we strive to take reasonable care in protecting the information we receive from you.
This Privacy Policy applies to the collection, storage, processing, disclosure, and transfer of your Personal Information (defined below) when you use the website metago.health ("Website").
MetaGO's use and transfer of information received from Google APIs to any other website will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
By using our Website or Services (collectively referred to as the "Services"), you agree to this Privacy Policy.
CONSENT
By accessing the Website, clicking on the "I Accept" button, or providing us with your Personal Information, you consent to the collection, storage, processing, disclosure, and transfer of your Personal Information in accordance with this Privacy Policy.
You acknowledge that you are providing your Personal Information voluntarily and that such information is necessary for the purposes identified below.
You have the right to withdraw your consent at any time by writing to us at info@metago.health. Upon withdrawal, MetaGO may be unable to provide certain Services and may restrict your access to the Website.
CHANGES TO THE PRIVACY POLICY
MetaGO may update this Privacy Policy periodically. The date of the last update will be mentioned at the end of this document. When updated, you will be notified via the Website and asked to reconfirm your consent. If you do not agree to the revised terms, please discontinue the use of the Website and Services.
PERSONAL INFORMATION COLLECTED
The types of information that MetaGO may collect include, but are not limited to:
- Name, date of birth/age, and gender
- Address (including country and postal code)
- Contact details (phone number, mobile number, email address)
- Health, physiological, or mental condition (as applicable to Services)
- Medical history, allergies, prescriptions, and treatment history
- Lab results, vitals, and health questionnaire responses
- Medical records, reports, and diagnostic data collected through our Services
- Valid financial and payment information at the time of purchase
- Login ID, password, and profile details
- Interaction logs with MetaGO representatives
- Device and usage data (time, frequency, duration, features used, storage usage)
- IP address, browser type, operating system, referral URL, and error logs
- Any other information willingly shared by you
(collectively referred to as "Personal Information")
HOW WE COLLECT PERSONAL INFORMATION
MetaGO may collect your Personal Information through the following means:
- When you register or use the Website
- When you provide information during consultations, chats, or communications
- Automatically through your device and browser (via cookies or analytics tools)
- When you make payments or complete transactions
- When you interact with our representatives, doctors, labs, or health coaches
LEGAL BASIS FOR PROCESSING
Where applicable, MetaGO processes your data under one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
USE OF PERSONAL INFORMATION
Your Personal Information may be used for purposes including, but not limited to:
- Providing, improving, and personalizing Services
- Delivering medical, coaching, and wellness support
- Assessing eligibility for treatment and coordinating labs, medications, and consultations
- Sending reminders, dosage alerts, and program updates
- Performing research, analytics, and usage studies
- Contacting you via calls, emails, SMS, WhatsApp, or notifications
- Delivering customized advertisements or offers
- Processing payments and transactions
- Ensuring compliance with applicable laws and agreements
- Preventing fraud, abuse, or unauthorized use
- Responding to legal or regulatory requests
- Aggregating anonymized data for statistical or business intelligence purposes
(collectively referred to as the "Purposes")
COMMUNICATION TYPES
Communications from MetaGO may include appointment reminders, dosage notifications, program updates, and feedback collection requests.
CHILDREN'S PRIVACY
MetaGO is intended only for users 18 years and older. We do not knowingly collect personal data from minors. If we become aware that a minor has submitted personal data, we will delete it promptly.
HEALTH AND MEDICAL DATA USE
Your medical and health-related information, such as:
- Medical history, allergies, and conditions
- Prescriptions and treatment history
- Lab results, vitals, and questionnaire responses
may be used to:
- Provide personalized medical and coaching services
- Assess treatment eligibility
- Coordinate diagnostics, medication supply, and consultations
- Send relevant reminders and updates
SHARING AND TRANSFER OF PERSONAL INFORMATION
MetaGO does not sell your personal data. We only share it in the following circumstances:
- With doctors, healthcare providers, diagnostic labs, and pharmacies
- With authorized third-party vendors (IT, logistics, marketing, payment processing)
- With regulatory or legal authorities as required
- For consent-based referrals
- With affiliates or successor entities in case of merger, acquisition, or reorganization
CROSS-BORDER DATA TRANSFERS
If you access MetaGO from outside India, your data may be transferred to and processed in that jurisdiction. By using our Services, you consent to this transfer and processing in accordance with this Privacy Policy.
DATA LOCALIZATION, STORAGE, AND SECURITY
Your data is stored on secure servers hosted in India.
All data is encrypted in transit and at rest.
Access to personal data is role-based, monitored, and regularly audited.
We use industry-standard security measures to safeguard your information.
While we take reasonable steps to protect your data, you acknowledge that transmission over the Internet is not entirely secure. MetaGO will not be liable for unauthorized access or loss beyond its reasonable control.
USE OF COOKIES
We use cookies and similar technologies to:
- Enhance website functionality
- Analyze usage patterns
- Deliver relevant communications
You can manage cookie preferences in your browser settings. However, some features may not function properly if cookies are disabled.
THIRD-PARTY LINKS
The Website may contain links to external sites. MetaGO is not responsible for the privacy practices or content of such third-party websites. Accessing such sites is at your own risk.
DATA RETENTION
We retain your Personal Information for a minimum of three (3) years from your last interaction with MetaGO Services, or longer as required by law or for legitimate business purposes.
DATA SUBJECT RIGHTS
Subject to applicable data protection laws, you have the right to:
- Access and review your Personal Information
- Request correction or deletion of inaccurate data
- Withdraw consent for data processing
- Lodge a grievance or complaint
To exercise these rights, please write to info@metago.health.
COMPLIANCE WITH MEDICAL REGULATIONS
MetaGO complies with all applicable medical and health regulations and maintains records as required by law.
BUSINESS HOURS
Our business hours are Monday to Saturday, 10:00 AM – 7:00 PM IST.
GRIEVANCE OFFICER
For any questions, concerns, or grievances regarding this Privacy Policy or the processing of your data, please contact:
Grievance Officer: Neha Shah
Corporate Office: Office No. 1401B, Suvidha Square,
Junction of S.V. Road & Ceasar Road, Andheri West,
Mumbai, Maharashtra – 400058
Phone: +91-9930088522
Email: info@metago.health
We will respond within a reasonable timeframe as per applicable law.
GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.